If you would like a status update for your order, you are welcome to email [email protected] to request a status update. Please include the Axon order number (5 digits) from the email associated with the order. 

If you have not already received an automated email with a tracking number, it is most likely still processing at the lab. In some cases, shipping and tracking emails have gone to Spam or Junk folders.  

Most non-prescription orders ship within 48 hours. Prescription and custom orders can take 2-3 weeks for production and quality assurance. 

Please note shipping time means the length of time to deliver from when the order was shipped, NOT from the date of your order.

USPS delivery time can range from 5 to 8 days for First Class. USPS guarantees Priority at 3-5 days and Priority Express at 1-2 days.