Axon Optics offers free shipping and free returns for customers located in the United States.
Glasses Returns:
Return your glasses within 60 days for full refunds, excluding expedited shipping charges and Route, if purchased.
To initiate a return, visit our RETURN PORTAL. After you enter your order number and billing zip code in the return portal, you'll be able to print out a prepaid return shipping label.
You will receive an email when your glasses are returned and you are refunded. Refunds can take 5-10 business days to post.
Contact Lens Returns:
Contact lens orders are non-refundable. They can be exchanged within 60 days of shipment to remedy any defects or to change your prescription.
All prescription changes must be approved by your eye care provider. This is to ensure we do not replicate the error and to provide the best in vision and eye health.
For all other defects or concerns, you will be required to visit your eyecare provider or return your contacts for inspection.
International Returns:
See our international return policy here.