Glasses in new condition may be returned within 30 days of receipt for a full refund, minus shipping costs. Customized products such as prescription glasses, Send In Your Frames, and contact lenses cannot be refunded, but can be redone for 50% of the original price within 90 days of original purchase.
Returns: Glasses in new condition may be returned within 30 days of receipt for a full refund, minus shipping costs. Customized products such as prescription glasses, lenses in your own frame, and contact lenses cannot be refunded, but can be redone for 50% of the original price within 90 days of original purchase. If your order qualifies for a refund, we will refund the full price of the item back to you minus shipping costs. This means that the worst-case scenario is that for the price of shipping, you will have had the opportunity to try our a medical technology and see if it helps your condition. And there is a very good chance these lenses will work for you, so for most people, it is worth the risk. Standard Shipping within the U.S. is $5 and shouldn’t cost you more than $10 to return to us, so it is about a $15 risk to try out the technology.
Clearance items cannot be returned.
Late Delivery and International Orders: It is possible that your order may arrive near or after the 30 day deadline. In this case the deadline is extended – please try the lenses for up to one week from the date of delivery to see if they help before returning.
International Returns: Please note that many countries will charge an import duty, which is a tax that they will collect upon delivery of your package. This is separate than our costs, so you may want to plan ahead and order multiple pair at once should this apply to you. If you are returning an international package, please register your return with your local customs office. If you are interested in reimbursement of the duties paid upon receipt of your package, your local customs office may require you to file paperwork documenting the return of the package back to us. This process varies by country so it is vital that you speak with your local customs office and follow all directions if you want that refund. The refund will come directly from your local government. Axon Optics and DHL are not involved in the process, nor are we responsible for the taxes your country may charge you for importing products from another country. We are unable to assist you further with this process.