You are welcome to return your frames within 60 days of receipt and in new condition for a full purchase price refund. We offer free domestic USA returns if you email [email protected] for our return form and mailing label. Please note that we do not recommend exchanges for international customers because they are often held in customs. If your order is being reshipped due to an error or a warranty issue, you must register the returning product with your receiving country customs.
If you are unable to email us, please ship frames and this attached return form.
Axon Optics Return Service
74 E. 500 S. Ste. 108
Bountiful, UT 84010
Use a tracking number and do not require a signature. You will receive an email notification when the return is processed.
Glasses in new condition may be returned within 60 days of receipt for a full refund, minus shipping costs. Customized products such as prescription glasses, Send In Your Frames, and contact lenses cannot be refunded, but can be redone for 50% of the original price within 90 days of original purchase.
Returns: Glasses in new condition may be returned within 60 days of receipt for a full refund, minus shipping costs. Customized products such as prescription glasses, lenses in your own frame, and contact lenses cannot be refunded, but can be redone for 50% of the original price within 90 days of original purchase.
Clearance items cannot be returned.
Late Delivery and International Orders: The 60 days is based on delivery date not the order date. If you need more time, feel free to contact us at [email protected] for an extension.
International Returns: Please note that many countries will charge an import duty, which is a tax that they will collect upon delivery of your package. This is separate than our costs, so you may want to plan ahead and order multiple pair at once should this apply to you. If you are returning an international package, please register your return with your local customs office. If you are interested in reimbursement of the duties paid upon receipt of your package, your local customs office may require you to file paperwork documenting the return of the package back to us. This process varies by country so it is vital that you speak with your local customs office and follow all directions if you want that refund. The refund will come directly from your local government. Axon Optics and DHL are not involved in the process, nor are we responsible for the taxes your country may charge you for importing products from another country. We are unable to assist you further with this process.